Contact Me! Acceptable Use Policy

Effective date: 2 November 2026

This Policy supplements the Terms of Service. Fancylab may investigate violations, remove content, pause email, disable forms, suspend accounts, or terminate service where reasonably necessary to protect people, Shopify, Fancylab, Postmark, or other merchants.

The merchant must not use Contact Me! to:

  1. send spam, bulk unsolicited messages, phishing, impersonation, or deceptive communications;
  2. collect or process personal information without a lawful basis, required notice, consent, or authorization;
  3. collect passwords, payment-card numbers, authentication secrets, government IDs, or other highly sensitive information without appropriate approval and safeguards;
  4. unlawfully collect children's information or target children;
  5. facilitate fraud, scams, money laundering, unlawful gambling, sanctions evasion, or other illegal activity;
  6. promote violence, terrorism, exploitation, trafficking, harassment, hate, or sexual abuse;
  7. distribute malware or content intended to compromise devices or accounts;
  8. infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
  9. use bots, scripts, rotating identities, or other methods to evade rate limits or abuse controls;
  10. overload, probe, scrape, reverse engineer, or disrupt the app, Shopify, Postmark, or related infrastructure;
  11. use forms for emergency services, medical diagnosis, financial advice, high-risk decisions, or other uses where failure could cause serious harm; or
  12. resell access, create a competing service, or provide access to unauthorized users.

Merchants must use accurate sender and reply-to information, maintain recipient permissions, honor applicable suppression and unsubscribe requirements, and keep form content and notifications current. Contact Me! may cap recipients, suppress addresses, pause sending, or reject messages to protect deliverability.

Report abuse, security issues, unlawful content, or unauthorized access to abuse@fancylab.com. Include the affected shop and useful evidence, but do not send passwords, payment-card data, or unnecessary personal information. We may preserve evidence, cooperate with Shopify, Postmark, authorities, or other providers, and disclose information when legally required. We may restore access after review but do not promise reinstatement.